British Telecom

Yesterday I quickly did the horses before collecting my Aunt and her dog to take them back to Hertfordshire. The journey took us three hours what with one thing and another, and we arrived back to a cold house. My Aunt put the heating on and it wasn't long before we had warmed up. We then discovered that the telephones were out of order. My Aunt is hard of hearing so I rang BT and spoke to a man in India!!(BT, British Telecom?!) telling him we had a fault on the line!! You just know this is going to be one of those occasions when I have to blow my top to get anywhere.... Well that is what I thought anyway! The very nice man in India (I did ask him where he was!) Told me that they had found a fault on the line and that someone would be out either that afternoon or first thing in the morning! Of course they will! He offered to have all my aunts phone calls diverted to my mobile phone so we didn't miss a call. We accepted (and sure enough during the evening we received several calls which were from the diversion). We then received a text message telling us that a BT engineer would be out the following morning. It was nice to sit at my Aunts house and talk to her, drink tea and chill out. It wasn't till 11.20 that I decided I had better go to bed. This morning was woken at 8.30 by my mobile phone. first a text then the engineer himself saying he would be at the house at 9.30. By 10.00 the telephones were working and the divert had been removed! I take back my words BT we received excellent service from you this time! My Cousin and his youngest son came round, we swapped photographs and chatted then after having some lunch I began my journey home. Only two hours and twenty minutes this time, I would have got home even quicker had someone not decided that a woods next to a major "A" road was a good place to let a young spaniel run!! I am home, I had to go to the supermarket when I got home but then received a phone call from my Husband saying get home quick there are huge fire works and the dog is home alone. As I came out of the shop it sounded like world war 3. I drove home as fast as I could, the dog was hiding in the bathroom absolutely terrified! Why do we need fire works to turn on the Christmas lights? And if we do need them why do they need to be sooo loud?