Monday, 14 December 2009

Receptionists!!


I don't know if Doctors receptionists have to have a qualification in unhelpfulness but at our surgery they would pass with flying colours!
The other day I blogged about trying to get an appointment to see a doctor, and being told I would have to call the practice nurse the following morning, I have since had two more dealings with the receptionists there, the first was the following day when I duly rang for an appointment with the nurse, when she asked why and I told her she told me "Oh no you need to see a doctor for that" Give me strength.... she did however give me an appointment but I did have to then wait a few days! Having been in for this appointment the doctor asked me to make an appointment to see either him or my normal doctor in seven to ten days....
Back out at reception they told me that the doctor I had just seen wasn't in until mid January, so I asked for an appointment with my own doctor, she, it seems is fully booked. I leave. whilst I am outside ringing my husband to pick me up one of the receptionists comes out and asks me to come back in and make an appointment with another doctor. I explain that I don't want to see every doctor in the practice thank you.
Once back at home I got a phone call from the surgery, they have managed to find me an appointment with my own doctor on the Wednesday after all!

No comments: